Yes, all cleaners representing Lots To Do Cleaning Services are fully insured, DBS checked, and vetted before joining the team. We take client trust and safety seriously, and every cleaner follows our company’s confidentiality and professional conduct procedures.
Not at all, most clients prefer us to clean while they’re out.
We can securely hold a spare key, use a key safe, or access via a door code. All keys and property details are handled safely and confidentially in line with our company procedures.
We provide all professional products, materials, and equipment required for your service. Each area is cleaned using fresh cloths and colour-coded materials to prevent cross-contamination, following our professional cleaning standards.
Yes, continuity is important to us.
Where possible, the same trusted cleaner will attend each visit to maintain consistency and familiarity with your space. If cover is required, we’ll always notify you in advance, and all team members follow the same high standards and procedures to ensure consistent results.
In the unlikely event of an accident, we’ll always inform you straight away.
We’re fully insured for accidental damage and handle any incidents with transparency and care.
Invoices are due on the day of your clean unless otherwise agreed.
We accept bank transfer or card payments. Late payments may incur a small daily fee as outlined in our Terms & Conditions.
Yes, deposits are required to secure all Reset Deep Cleans and commercial cleans.
This is deducted from your total balance and is non-refundable if cancelled within 48 hours of the scheduled date.
If we ever need to adjust your booking, we’ll let you know as soon as possible.
We always aim to be punctual and reliable, but traffic and job lengths can occasionally vary, communication is key for us.
Yes, that’s actually how most clients begin with us. We start with a Reset Deep Clean to bring your home up to our standard, and from there you can choose to follow on with a Monthly Full Reset Clean or Refresh Clean. This approach ensures consistency, keeps your home looking its best, and makes ongoing upkeep more efficient.
Our prices are based on the size of your property, the level of build-up, and the time needed to complete our detailed checklists. We are a set-price service not hourly, so you always know exactly what you’re paying. All quotes include products, equipment, insurance, and travel there are no hidden fees.